Lisbon: You have not met this girl.
Jane: Oh, a tough cookie, likes to hide her emotions under a hard veneer?
Jane: Yeah, I think I’ve met a woman like that before.
Lisbon: Is that so?
Jane: Uh, you want to know how I got her to lower her guard?
Jane: Uh, I lowered my own.
― The Mentalist 07×02, “The Greybar Hotel”